Contact Information

Do you have any questions about your order, our products, shipping, returns, or anything else? Our customer service team is happy to help.

You can contact us by email:

info@velouralondon.com

Opening hours:
Monday to Friday: 9:00 am – 6:00 pm
Saturday: 9:00 am – 5:00 pm
Sunday: Closed

We aim to respond to all enquiries as quickly as possible. During busy periods, response times may be slightly longer.

Please include your order number when contacting us about an existing order, so we can help you faster.

Store name:
Veloura London

Customer support:
info@velouralondon.com

30-Day Money Back Guarantee

If your piece isn't the perfect fit, you can easily return it within 30 days of delivery. Your satisfaction always comes first.

Free UK and Ireland Shipping

We make shopping effortless with free delivery across United Kingdom and Ireland on all orders, so your item arrives safely and conveniently at your door.

Dedicated Customer Support

Enjoy peace of mind knowing our dedicated customer support team is ready to assist with any question or concern to make your experience truly seamless.

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Contact Information