Shipping Policy

Shipping Policy

Thank you for shopping with Veloura London. Please read our shipping policy below.

Order processing

Orders are processed during our business hours:

Monday to Friday: 9:00 am – 6:00 pm
Saturday: 9:00 am – 5:00 pm
Sunday: Closed

Please allow 1–3 business days for your order to be processed before it is shipped.

Shipping times

Estimated delivery times may vary depending on your location, courier, and external delays.

Estimated shipping times:

United Kingdom: 5–10 business days
Europe: 7–15 business days
International: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping costs

Shipping costs are calculated at checkout and may vary depending on your delivery location and selected shipping method.

Order tracking

Once your order has been shipped, you may receive a shipping confirmation email with tracking information, if available.

Please allow some time for tracking information to update.

Incorrect shipping details

Please make sure your shipping address is correct before placing your order.

Veloura London is not responsible for orders delivered to an incorrect address provided by the customer.

Delayed or lost orders

Sometimes orders may be delayed due to customs, courier delays, high demand, weather conditions, or other circumstances outside our control.

If your order has not arrived within the estimated delivery period, please contact us at:

info@olyndralondon.com

Customs and import fees

International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Contact

For questions about shipping, please contact us at:

info@velouralondon.com